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FAQs

FAQs

 


 

What forms of payment are accepted?

We accept Visa, Mastercard, Discover, and PayPal.  With Paypal you can choose to pay from a checking account or with all major credit cards including American Express.

Is it safe to use my credit card on this website?

Rest assured that Wubbers, L.L.C. has taken extra measures to keep our website is secure. Our website is protected by Secure Sockets Layers (SSL). In addition, we do not store credit card information on our website. It is handled by a payment gateway which is safe and secure (PCI-DSS compliant), and which provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. 

What are the return policies?

You can return any product within 30 days of purchase, no questions asked. We are here to serve you and want you to love what you buy from the Wubbers U store! You can expect to receive a full refund within 30 days. If the return is due to our mistake, we will even cover the shipping charges.

Do Wubbers have a guarantee?

The Wubbers Classic, Baby, ProLine, and Designer Series Pliers all have a Lifetime Guarantee. You only have to buy them once, and they are yours to enjoy for a lifetime

Which pliers do I choose? Big or small?

The most common question we get is whether to buy Baby Wubbers (5-inches long) or Classic Wubbers (6.5 inches long).  Click here to read a short, informative article that will help you choose.

What is Wubbers University?

Take hundreds of jewelry making classes for free. Wubbers University strives to help artists understand and improve this talent by providing an exclusive educational experience. You'll receive an "Enrollment Key" with your order confirmation that give you free access!

 

 

 


 

 

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